Responsible Gaming

    Our Commitment to Responsible Gaming

    At 1win, we believe that gambling should be enjoyed as a form of entertainment only, not as a means to earn money or solve financial problems. Betting should never interfere with your personal, professional, or family responsibilities. We are committed to promoting safe and responsible gaming practices for all our players in Brazil.

    Age Verification

    You must be at least 18 years old to use 1win and place bets. This is a legal requirement in Brazil. By accessing our platform, you confirm that you meet this age requirement. We reserve the right to verify your age at any time and may restrict access to underage users.

    Warning Signs of Problem Gambling

    Please be aware of these warning signs that may indicate problem gambling:

    • Chasing Losses: Attempting to recover lost money by gambling more frequently or with larger stakes
    • Hiding Gambling Activity: Concealing the amount of time or money you spend gambling from family or friends
    • Neglecting Responsibilities: Missing work, school, or family obligations due to gambling
    • Increasing Bets: Needing to wager larger amounts to achieve the same level of excitement
    • Difficulty Controlling: Being unable to stop or reduce gambling despite wanting to
    • Financial Strain: Using money meant for essentials (rent, food, utilities) to gamble
    • Mood Changes: Becoming irritable or anxious when unable to gamble
    • Failed Attempts to Quit: Repeatedly trying and failing to stop or reduce gambling
    • Borrowing to Gamble: Taking loans or asking others for money to fund gambling

    If you recognize any of these signs in your behavior, please seek help immediately.

    Self-Help Tools and Limits

    1win provides several tools to help you maintain control over your gambling:

    • Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
    • Loss Limits: Restrict the maximum amount you are willing to lose over a given timeframe
    • Betting Limits: Cap the maximum stake amount per bet
    • Reality Checks: Receive periodic reminders about how long you have been playing and how much you have spent
    • Session Time Limits: Set automatic alerts or session interruptions after a specified duration
    • Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account and all 1win services

    To activate any of these tools, visit your account settings or contact our customer support team.

    Support Organizations in Brazil

    If you or someone you know is struggling with problem gambling, help is available:

    Brazil

    • Associação Brasileira de Familiares e Amigos de Dependentes de Drogas (ABEAD)
      Support organization focused on addiction issues including gambling
    • Centro de Atenção Psicossocial (CAPS)
      Free mental health services available through the Brazilian public health system (SUS). Visit your nearest CAPS for counseling and support for gambling addiction.
    • Centros de Orientação e Atendimento Sorológico (CTA)
      Many CTA centers offer mental health and addiction support services

    International Support Organizations

    • GamCare (United Kingdom)
      www.gamcare.org.uk
      Free confidential support and information about problem gambling
    • GamStop (United Kingdom)
      www.gamstop.co.uk
      National self-exclusion scheme for online gambling
    • Gambling Help Online (Australia)
      www.gamblinghelponline.org.au
      Free online counseling and support services
    • Responsible Gambling Council (Canada)
      www.responsiblegambling.org
      Resources and information about problem gambling
    • National Council on Problem Gambling (United States)
      www.ncpgambling.org
      Helpline and support resources for problem gambling
    • Bundeszentrale für gesundheitliche Aufklärung (Germany)
      Information and support services for gambling addiction prevention

    Call to Action

    If you think you may have a gambling problem, please reach out for help today. There is no shame in seeking support — problem gambling is treatable, and recovery is possible. Contact one of the organizations listed above or speak with a mental health professional.

    You can also contact 1win's customer support team to discuss self-exclusion options or to be directed to appropriate resources.

    Remember: Gambling should only be for entertainment. Never gamble with money you cannot afford to lose, and never use gambling as a way to solve financial problems.